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TERMS AND CONDITIONS

TERMS AND CONDITIONS

This page contains a number of key points that you should be aware of when signing up for a tour.

 

TRIP PRICING

The price of the trip includes all transfers, accommodation, trip materials and the services of a trip-leader, the cost of entry to the Parks and reserves mentioned in the itinerary, as well as the meals included in the final itinerary. The price represents a complete package; itemized pricing is not available.  Flights between your home and the initial and final destinations of the excursion are not included.  The domestic flights required by the itinerary are almost always included in the price of the trip, however, there are some exceptions in which it is worthwhile to combine them with the purchase of an international flight.  All flights, whether included or excluded in the price of the trip, will be indicated in the final itinerary.  Trip costs as with exit taxes, passports, visas, immunizations, insurance, medical costs, evacuations, optional excursions, room service, drinks, laundry services, baggage excess, tips, telephone calls and expenses of a purely personal nature or derived from the delay or extension of a trip due to forces beyond our control are not included.  Routine advice about meals is included, but that advice given by porters, drivers, leaders and local guides is not included.  If you have any questions about the inclusion of tips for any article of value, please do not hesitate to contact us.

 

TRIP PRICE INCREASES

As a result of the possibility of many circumstances beyond our control, the total cost of the trip is subject to change, although this is only as a last resort. Participants will be notified if any change in the cost of the trip is incurred. OCAMPO EXPEDITIONS does everything possible to anticipate cost increases for services in each area in which we operate, but when there are unexpected increases, we reserve the right to increase our price by 10% of the trip price.  If further increases are required, participants may withdraw from the tour without incurring cancelation penalties.

 

If you would like to avoid the cost of a single room (individual supplement), we will try to find you a roommate, but please consider that this is not always possible and that, should we be unable to find an adequate roommate, you will be asked to pay the individual supplement.  Please have in mind that your accommodation preferences will be respected as far as possible but cannot be guaranteed.  In some remote locations (for example in field stations), this is not always possible, and the arrangements put in place must be adjusted to.  When OCAMPO EXPEDITIONS is aware of these situations, participants will always be informed before booking.  When an unexpected change is necessary (particularly in remote locations where communication is difficult), the lack of availability in a hotel or lodging in particular is not usually informed with prior notice and is only discovered upon arrival.  In these circumstances, your leader will do everything possible to satisfy the preferences of the group.

 

CHANGES TO ITINERARY OR LEADER

OCAMPO EXPEDITIONS reserves the right to make changes to the tour should the need arise due to unexpected circumstances. If the leader/guide on the trip decides that it is better to divert from the activities described in the trip program, they will take reasonable steps to substitute in a new activity of interest and comparable satisfaction to the participants on the trip. If significant changes are necessary prior to beginning a tour, the participants will be informed. If we are forced to make a change to the itinerary or way of operating for any reason, such as airline strikes, weather, political disturbances, the additional costs, whatever they may be, will be the responsibility of the participants.

Finally, OCAMPO EXPEDITIONS reserves the right to assign or substitute any of its leaders to any tour.

 

GROUP SIZE

The maximum appropriate group size in order to enjoy a tour depends a great deal on the location and the type of habitats to be visited. In the established trips, the maximum number per group is 10, when there are more than 10 participants, a second leader will be provided.  On trips in which the majority of the time is spent in forest environments, the maximum group size tends to be between eight and 10 participants on the tour, with one leader.  Personalized tours may be arranged upon request with a participant-leader ratio matching the clients’ wishes.

 

MEDICAL ATTENTION

All trip applicants with medical problems that could interfere with or limit their participation on the tour, or with contagious diseases are obliged to inform us of them. The trip leader/guide has the right to disqualify any person at any moment from certain activities, should they have reason to believe that the person is not able to participate safely in the activity.  OCAMPO EXPEDITIONS does not guarantee that there will be a doctor on any trip in particular and does not assume any responsibility for the provision of medical attention.  If a participant is injured or is taken ill, OCAMPO EXPEDITIONS or the trip leader/guide can, at the cost of the participant, organize for medical evacuation or other emergency services.

RESTRICTIONS AND PARTICIPATION

Our tours normally do not involve really strenuous activity, but if this cannot be avoided, it will be made clear in the tour details.  Notwithstanding, participants are expected to go on moderate walks for a number of kilometers per day, sometimes on irregular or slippery surfaces, to fully participate in the activities that from part of the excursion.  To accommodate the needs of all levels of birder, our tours sometimes involve long days in the field and travelling long distances.

 

AUTHORITY OF THE TRIP LEADER / GUIDE

Please allow the trip leader / guide know about any problem or dissatisfaction.  He / she will usually be able to remedy the situation.  If it is necessary to change the schedule, he / she will normally consult the trip participants, however, should a change be necessary for reasons of safety or the adequate management of the trip, the leader’s decision is final. OCAMPO EXPEDITIONS assumes no responsibility for participants who break the laws or rules of any place visited, that can be considered prejudicial to the safety or well-being of others on the trip, or whose conduct impedes the operation of the trip or the rights, wellbeing or enjoyment of the other participants on the trip.  Such a person may be asked to abandon the trip and OCAMPO EXPEDITIONS will not be responsible for any additional cost incurred by a person excluded from participating in a trip, including, among others, the costs of land and/or air transport.

 

DOCUMENTATION

A Passport valid for at least 6 months after the date of travel is required for all trips.  It is the responsibility of the traveler to determine the requirements of their visa for all destinations and countries visited as part of a tour, however, OCAMPO EXPEDITIONS can help with this task.

 

IMMUNIZATIONS FOR COLOMBIA

We assume that you are up-to-date with your vaccinations.  A vaccination certificate is not required upon entry to Colombia, however, it is important to bear in mind these recommendations:

  • There are no big problems with mosquitos in the majority of reserves.

  • Typhoid Fever and Hepatitis A vaccinations are recommended.

  • Yellow fever is very rare in Colombia.

  • Malaria is present in many low-lying areas in Colombia.  Although it is not known to exist close to any of our reserves, it is present in some cities in the Western, Central and Eastern Andes regions, Magdalena, Santa Marta, Guajira and Chocó.  In these areas it is best to reduce the number of insect bites by wearing long-sleeved shirts and trousers, and using insect repellent especially at sunrise and sunset.

  • Dengue, although not frequent, is also a possibility and once again it is recommended to try and reduce the risk of insect bites and take into account the symptoms of this fever.

  • Leishman’s disease, transmitted by bites from sand-flies is also a remote possibility in low-lying areas and, once more, visitors should learn the symptoms.  There have only been rare cases in the communities in the Magdalena Valley, but not within the reserve.

  • Chiggers (mites) are found in long Grass around the Caribbean coast away from major routes.  Cover your legs, trousers, shoes and waist with insect repellent.

CANCELLATION BY THE TRAVELER

We require written notification of any cancellation, which will have effect upon receipt.  If you need to cancel your booking, you must inform us immediately by e-mail (ocampo.wpe@gmail.com) and we will confirm your cancellation.  Depending on the date on which we acknowledge your notice of cancellation, cancellation fees will apply per person. In furtherance of this, the cancellation policies of OCAMPO EXPEDITIONS are laid out as follows: 

  • More than 90 days before the start of the tour: $500 cancellation fee unless we fill your spot. If we can fill your spot, the cancellation fee will be waived.​

  • 89 – 60 days before the start of the tour: $700 cancellation fee unless we fill your spot. If we can fill your spot, the cancellation fee will be waived.​​

  • Less than 60 days before the start of the tour: No refunds will be given, and all payments will be forfeited. Full payment is required no later than 60 days prior to departure. If full payment is not received by this date you will be notified by email. If you do not respond within 3 business days, your spot will be forfeited and offered to participants on the waiting list.

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